ARCHIVES
VOL. 12, ISSUE 2 (2026)
Consumer protection against losses from electronic stamp transactions in Banda Aceh
Authors
Tasya Rizka Zulvia, M Jafar, Mahdi Syahbandir
Abstract
The development of digital
technology in Indonesia is driving the transformation of administrative systems
and document legality, including the implementation of electronic stamps
(e-stamps), as regulated in Article 3, paragraph 1, of Law Number 10 of 2020
concerning Stamp Duty. E-stamps were introduced to enhance efficiency,
security, and legal certainty in the validation of electronic documents that
form civil legal relationships between the public as consumers and official
distributors and the State-Owned Enterprise of the Republic of Indonesia
Currency Printing. The use of electronic stamps is widespread across all
sectors, often causing problems, particularly system disruptions on the e-stamp
seller's purchase page that prevent consumers from using the e-stamp and result
in material and immaterial losses. This raises legal issues regarding the
responsibility of business actors and the protection of consumer rights under
Article 19 of Law No. 8 of 1999 on Consumer Protection. This research uses an
empirical juridical method. Data were obtained through field research by
interviewing respondents and informants, and will be analyzed qualitatively.
This research aims to analyze consumer protection against losses from
electronic stamp transactions in Banda Aceh. The research results show that
e-stamp sellers have an obligation to minimize the risk of loss for consumers
and provide compensation mechanisms or system failure repairs due to
negligence, so that the principles of good faith and consumer protection are
maintained in the legal relationship formed.
Download
Pages:9-12
How to cite this article:
Tasya Rizka Zulvia, M Jafar, Mahdi Syahbandir "Consumer protection against losses from electronic stamp transactions in Banda Aceh". International Journal of Law, Vol 12, Issue 2, 2026, Pages 9-12
Download Author Certificate
Please enter the email address corresponding to this article submission to download your certificate.