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VOL. 11, ISSUE 7 (2025)
Legal protection for consumers in online purchase agreements through consignment services
Authors
Safira Putri Riskhi, Teuku Ahmad Yani, Muhammad Insa Ansari
Abstract
The phenomenon of online purchase and sale through consignment services
is increasingly developing in the current digital era, consignment services
offer their services to people in need or consumers to buy goods desired by
consumers. In practice, it is not uncommon for consumers to experience losses
such as being cheated by service providers, receiving goods that do not match
the order, or experiencing delays in delivery of goods that do not match the
promised time. In Indonesia, there are no regulations or norms that
specifically regulate online consignment services, both in terms of their
implementation mechanisms, the responsibilities of the parties, and the form of
legal protection for consumers. This study aims to analyze the adequacy of
consumer protection regulations in online purchase and sale through consignment
services, the resolution of online purchase and sale disputes through
consignment services, and the role of the government and related parties in
online purchase and sale through consignment services. The type of
research used is normative legal research, using the statutory approach method
and the concept approach. Data was collected through library research. And
analyzed using qualitative methods. The results of the study show that
Indonesia does not yet have specific regulations related to consignment
services, but its practice is associated with the Consumer Protection Law.
Therefore, more specific regulations are needed to protect consumers and other
parties who are potentially harmed. Settlement of consignment service disputes
can be resolved non-litigation through the Consumer Dispute Resolution Agency
or litigation in Court. The government plays a role in formulating regulations,
conducting supervision, providing protection, and education to the public. The
parties involved include the government, the Indonesian Consumers Foundation,
the Consumer Dispute Resolution Agency, sellers, consumers, and consignment
service providers. It is recommended that the government formulate harmonious
and consistent legal regulations so that there are no conflicts between
regulations, especially in the aviation sector. The Indonesian legal system is
a unity that is interrelated, mutually influencing, and inseparable, which is
based on Pancasila and the 1945 Constitution
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Pages:15-20
How to cite this article:
Safira Putri Riskhi, Teuku Ahmad Yani, Muhammad Insa Ansari "Legal protection for consumers in online purchase agreements through consignment services". International Journal of Law, Vol 11, Issue 7, 2025, Pages 15-20
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