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VOL. 11, ISSUE 11 (2025)
Consumer protection model in tourism business activities: A comparative study between Indonesia and Timor-Leste
Authors
Ni Luh Made Mahendrawati, Komang Gede Sugiartha, IB Gede Agustya Mahaputra
Abstract
This study examines consumer protection models in tourism business
activities through a comparative analysis of Indonesia and Timor-Leste. Using a
normative legal research method enriched with field data from interviews and
surveys in Dili, this study analyzes the legal and institutional frameworks of
both countries. The results show that although Indonesia has a more mature
legal foundation (Law No. 8/1999), its implementation is hindered by uneven
oversight and dispute resolution mechanisms that are less effective for foreign
tourists. Meanwhile, Timor-Leste (Law No. 8/2016) faces fundamental challenges
in institutional capacity and policy integration. As its contribution, this
study formulates a justice-based protection model for Timor-Leste that emphasizes
institutional strengthening, regulatory harmonization, and accessible dispute
mechanisms, drawing lessons from the Indonesian experience. These findings
provide practical policy recommendations for policymakers and an academic
contribution to the literature on consumer law and tourism in the region.
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Pages:92-95
How to cite this article:
Ni Luh Made Mahendrawati, Komang Gede Sugiartha, IB Gede Agustya Mahaputra "Consumer protection model in tourism business activities: A comparative study between Indonesia and Timor-Leste". International Journal of Law, Vol 11, Issue 11, 2025, Pages 92-95
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