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International Journal of
Law
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VOL. 10, ISSUE 4 (2024)
Consumer protection of the right to information in the use of QRIS payment system with merchant discount rate
Authors
Rizkia Ramadhana, Yusri, Muhammad Insa Ansari
Abstract

Payment system Quick Response Code Indonesian Standar (QRIS) there are costs charged to merchant, namely Merchant Discount Rate commonly called MDR. Based on the provisions of Article 52 paragraph (1) of Bank Indonesia Regulation (PBI) Number 23/6/PBI/2021 concerning Payment Service Providers, Merchant Discount Rate Fees are prohibited from being charged to consumers. In practice, QRIS merchants often charge the Merchant Discount Rate fee to consumers as QRIS users. This research aims to explain how consumers can take legal action against the imposition of Merchant Discount Rate fees.

The type of research used is descriptive normative juridical. Namely library law research which is carried out by examining library materials, both primary and secondary book materials. The approach used is a statutory approach and a conceptual approach. Data processing uses data analysis methods that are based on understanding and systematically processing data obtained from interviews and library research.

The research results show that the legal action that can be taken by consumers is to report the Merchant to the Payment Service Provider and carry out settlements through the judiciary or outside the judiciary. Based on research results to date, many consumer reports have been submitted to Bank Indonesia, but none have reached the court.
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Pages:160-164
How to cite this article:
Rizkia Ramadhana, Yusri, Muhammad Insa Ansari "Consumer protection of the right to information in the use of QRIS payment system with merchant discount rate". International Journal of Law, Vol 10, Issue 4, 2024, Pages 160-164
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