Vol. 6, Issue 5 (2020)
Towards the effective protection of consumers in E-commerce transactions in Nigeria
Author(s): Damilola Sawyerr
Abstract: Electronic Commerce (E-Commerce) is one of the most distinct feature of the internet as it provides people with the option of purchasing items without delay. E-commerce has fast developed in Nigeria so much that people purchase almost everything via the internet from clothing, to electronics to groceries among others. This development has engendered the need to protect consumers conducting complex transactions in the cyberspace. Unfortunately, in spite of the huge online market in Nigeria and the high number of transactions conducted daily online by consumers, there is presently no legislation which directly addresses consumer rights and protects the interests of consumers in online transactions. The paper focuses on the problems associated with online transactions and the need for the protection of rights of consumers in electronic transactions, as the Federal Competition and Consumer Protection Act which is the legal framework for the protection of consumer rights in Nigeria does not specifically offer protection to consumers in E-Commerce transactions. Recommendations for further education of consumers on the importance of safe online transactions and knowledge of available remedies will improve consumer and investor confidence in the e-commerce market, while the enactment of the Electronic Transaction Bill into law will further boost confidence in E-Commerce transactions in Nigeria.