Vol. 4, Issue 2 (2018)
Right to service act: A modern approach curbing the bureaucratic red-tapism
Author(s): Prayan Singh, Ujjwal Singh
Abstract: The research paper examines how the Right to Service provides a statutory backing for ensuring timely delivery of services. It also discusses its main thrust which aims at providing the service first and then starting the proceedings against erring officials. The paper initially will examine the origin and definition of Punjab Right to Service Act, 2011 which has dynamically provided sufficient scopes to include new services, amend timelines, and adopt new technology and innovations without long administrative procedures. Further, the paper will focus on quality and time frame service delivery, grievance redressal mechanism and accountability. Analysis will be made on how awareness and auto mobility with sense of responsibility can be rendered, and how the service seekers can avail the service of government department with minimum inconvenience and maximum speed. Followed by presenting the reformation by increasing the number of departments and increasing the number of services. The paper throws light on, how government should be able to analyze market conditions, set policy frame works enable community self-provisions and provide consumers with their options and remedies. It also pinches out the role of the state in the context of a privatization process by ensuring order of compliance. The most important aspect of the paper is dealt under the topic ‘Better hypothesis for firming The Right to Service Act’ explains to establish uniform legislation and to stop bureaucracy and introduce e-machines and data should which be kept in the computer/e-data, provide more funds to the departments so that the data is not misplaced, manipulated or leaked, to diminish corruption by setting up a basic amount of wherewithal so that revenue is also generated, manual work is reduced and service is easily accessible starting it from the grass root level. In addition public grievance redressal and complain mechanism must be firmly implemented, so that the trust of public is strengthened and the government functions with fidelity.