A general introduction of consumer protection act, 1986
Dr. Poornima Sharma
Only statutory umbrella could be a right, perfect and an effective dose for a consumer to have his say. That consumer is the king, came slowly to receive statutory recognition in India, both in the form of educating a consumer and also compensating him by summary and inexpensive proceedings. In fact, recognizing the rights of a consumer keeps the manufacturer and a trader alert, creative and innovative which in any developing country are essential tools and means of development. The consumer wants a full value for his money whether he purchases goods or hires services. If the manufacturer is made accountable for defects or deficiencies, the improvement would follow a consequence. Seeking redressal through courts is not only time consuming but also a costly process. It was therefore felt necessary that not only the consumer is to be educated and his interests are to be protected but redressal forums providing summary and inexpensive reliefs are a must if consumer movement in India is to receive a boost and effectively counter the strong lobby of manufacturers or traders. The Consumer Protection Act. (CP Act) 1986 was therefore enacted. It has been comprehensively amended by Consumer Protection Amendment Act, I 991, I 993 and 2002. The Act is supplemented by the Consumer Protection Rules.